How to Technology Can Improve Business Performance

How to Technology Can Improve Business Performance

Technology is a vast and ever-changing field which can feel intimidating as a small business owner. However, there’s no denying that digital tools present huge opportunities for entrepreneurs, if only they learn to harness them correctly.

The world is in the midst of a huge digital transformation and a paper published by Gartner Research suggests that every industry will be transformed by digital business by the year 2025. Therefore, it’s important to learn how to make technology work for your business and use it to increase performance and drive growth. Let’s take a look at how to leverage technology to improve your business performance and maximise growth.

Organisational Agility

In an uncertain post-pandemic world, organisational agility is more important than ever. When the covid-19 crisis first hit, the businesses who fared best were the ones who were able to remain agile and pivot as swiftly as possible. Research by MIT found that agile businesses also tend to grow their revenue 37% faster and generate 30% more profits.

Businesses who have a good knowledge of technology and are open to trying or innovating new solutions enjoy increased organisational agility. Scalable software subscriptions, CRM programs and intuitive digital marketing tools further help with this.

Real-Time Data

Financial management platforms such as Sage, Xero and Quickbooks provide businesses with accurate data that gives them a clearer insight into their financial situation, allowing them to make more effective and profitable decisions. Staying informed helps enormously with sustainable business growth, so this is a huge advantage for small businesses.

Meanwhile, digital marketing analytics can help you to grow your business by helping you identify which strategies work and which don’t, which enables you to attract more customers in the future.

Greater ROIs

The Federation of Small Businesses found that 85% of small businesses believe that investment in new technologies is a key factor in business growth. Technology allows you to get more from your staff by automating or simplifying processes to free up time and reduce stress. This is enormously helpful when it comes to staff morale, which is another key driver of business performance and growth. It also allows staff to use their time more effectively and focus on more important tasks. In fact, the Telegraph newspaper reported that businesses who adopt new technologies can see up to an 84% increase in productivity.

Low Up Front Costs

Many cloud-based platforms and applications have low up-front costs, which is ideal for startups and small businesses. Furthermore, cloud subscription services don’t come with ongoing maintenance or management costs, which further helps to reduce the financial burden.

Saving Space

There are several different ways in which technology can help businesses save space – and therefore money. Firstly, by permitting staff to work remotely, businesses can reduce the size of their office space and save money on rent, which makes a significant difference to their bottom line. Secondly, digitizing files greatly reduces the amount of storage space necessary, allowing businesses to repurpose that space or relocate to a smaller premises.


Using cloud-based accounting software presents several benefits for small businesses. For one thing, these programs can help cash flow by making invoice management fast and seamless. They can also automate complex calculations and provide valuable financial insights into how your business is faring.


Advancements in business and financial technology present huge opportunities for small business owners to improve their efficiency and financial performance. Access to real time data can be used to improve marketing practices and make smarter, more profitable decisions. Meanwhile, more opportunities to work and collaborate remotely can improve productivity and morale whilst saving space and reducing costs. In the wake of the covid-19 pandemic not even the staunchest of luddites can deny the importance of technology for small business growth and performance.

Book a free consultation here, to learn how we can help you make better use of technology in your business.

5 Tips to Help Your Business Survive and Thrive During the Recession

5 Tips to Help Your Business Survive and Thrive During the Recession

Let’s be honest: no business owner looks forward to a recession. However, they are part and parcel of the economic cycle, and learning how to weather them is a vital skill for any business owner.

A recession doesn’t have to spell disaster for your business. There are several steps that you can take to ensure that your business not only survives a recession but comes out the other side stronger than ever.

1. Be Adaptable

If the covid-19 pandemic taught us anything, it’s that the ability to pivot at a moment’s notice can prove invaluable.

While your business’ core values should remain steadfast, be willing to reassess your business model and offerings to ensure that they are still relevant.

For example, if you own a brick-and-mortar store, now might be the time to invest in an e-commerce platform. Or, if you offer services that can be easily delivered remotely, consider making the switch to a virtual model.

There’s no use burying your head in the sand. As times change, your business has to change with them.

2. Keep Your Overheads Low

During a recession, it’s more important than ever to keep your overheads low. However, this doesn’t mean skimping – it’s about ensuring that every penny you spend generates a worthwhile return. Frittering away money on unnecessary luxuries will only put you in a worse position when the recession hits.

Look for areas where you may be able to shave costs without compromising on quality. For example, could you source cheaper suppliers without sacrificing product quality? Are there any areas of your business where you can cut back on spending without affecting your bottom line?

Every little saving you make will help to shore up your business during leaner times.

3. Strategic Positioning

The way that you position your business in the market can make a big difference during a recession. As your competitors begin to lose their market share, you need to be ready to pounce and take advantage.

This means having a clear understanding of your target market and what they are looking for. It also means being strategic in the way you price your products and services.

For example, if your competitors are forced to cut prices in order to stay afloat, you may be able to increase your prices and attract customers who are not being heavily affected by the recession and thus looking for value.

Alternatively, you may choose to keep your prices the same and boost your marketing efforts to attract price-sensitive customers who really need a bargain right now.

4. Keep Your Employees Engaged

The last thing you need during a recession is your best employees leaving for greener pastures.

So, how do you keep your team motivated and engaged when everyone is feeling the pinch?

There are a few things you can do, including:

  • Providing opportunities for development and career growth
  • Encouraging a positive and proactive attitude
  • Recognising and rewarding good work
  • Keeping lines of communication
  • Creating a supportive and collaborative culture

More than ever nowadays, employees want a positive work culture, flexibility and a healthy work-life balance. Demonstrating that you trust and value them goes a long way, particularly during a time when job security is uncertain.

5. Keep Your Customers Close

Finally, during a recession, it’s important to keep your customers close.

If you make them feel secure and valued, they are more likely to stick with you during difficult times. During a recession, the last thing you want is to be in a position where you have to invest heavily in customer acquisition because your existing customers are defecting to your competitors.

There are a few things you can do to keep your customers happy, including:

  • Listening to their needs and concerns
  • Being responsive to their inquiries and requests
  • Delivering on your promises
  • Offering additional value-adds or discounts
  • Going above and beyond to exceed their expectations

In short, during a recession, your business needs to be focused on delivering exceptional customer service. If you can do that, you’ll weather the storm and come out the other side stronger than ever.

Final Thoughts

Learning how to cope with a recession is vital for any business owner because unfortunately, the economy can’t always be booming, as much as we’d like it to be. By preparing in advance and following these tips, you can ensure that your business not only survives a recession but comes out the other side thriving, so that you’re ready to embrace the boom when it comes around again.

Book a free consultation here, to learn how we can help you navigate these tough financial times.